Return and Exchanges

EXCHANGE & RETURNS:

  • We offer exchange in sizes. If the ordered piece doesn't fit you, please send us the piece back unworn with a small note of your size requirements, and send us  an email at info@amiraahindia.com 
  • we will generate pick up from our end, please note return shipment cost will be borne by customer which will be let you know by our team.  Exchanges are accepted only once and will be chargeable (400₹).
  • We will not entertain exchanges any later than 7 days after delivering the product. If you wish to return/exchange a piece, please send us a mail  within 7 days of receiving your order. 
  • Please note exchanges and returns will not be accepted for customised orders. if you have any problem with customised orders please drop us an  email at info@amiraahindia.com 
  • Please read item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colours, while may be  close, may not be 100% accurate. In the event of an exchange, the buyer is responsible for return shipping fees. 
  • Please note sale items are not eligible for returns and exchanges.
  • Please note by purchasing from AMIRAAH™ you as the buyer agree to our shopping terms, conditions and policies.
  • Please Note: Due to government restrictions around COVID-19, you may experience a delay in your order delivery. We regret the inconvenience and request you to please bear with us in this extremely challenging situation.

 

  1. DAMAGED OR DEFECTIVE OR WRONG SUPPLY OF PRODUCTS

1.1  It is your responsibility to inspect immediately upon delivery, the ordered Products  and quantity in the invoice, before accepting the package from the delivery agent. In the event any discrepancy is found with the Product offered, or any damage to the packet is noticed by you, please leave a suitable remark on the receipt to the logistics service provider/courier for accepting the delivery of the products.

1.2  In the event the Product is with a manufacturing defect or a wrong product has been received, you are required to kindly contact us at  info@amiraahindia.com within 5 (five) days of receiving the Product. You acknowledge and agree that we shall not accept any complaints provided to us after the aforementioned period of 5 (five) days and such order shall be deemed to be considered complete.

1.3  In the event you contact us on  info@amiraahindia.com with respect to the Products mentioned in Clause 1.2 above, your email should contain comprehensive details of the complaint along with images of the defects and/or complaints of the product delivered to you. The information should include without limitation, details of the Product purchased, the order number, copy of the invoice, your address, phone number and date of delivery. Please note that your email should expressly contain the reason for return of the Product.

1.4  Your purchase shall be considered eligible for exchange only if it satisfies the following conditions: (i) the Product does not match the item in the order confirmation email; and/or (ii) If the Product you receive has a genuine quality/manufacturing defect. You may contact us on  info@amiraahindia.com in the event you would like to request for an exchange of your order within seven (7) days of receiving the order. We shall communicate your request for an exchange to the seller.

1.5  Amiraahindia shall conduct the quality control and examine the complaint as per its discretion and respond to your complaint within 48 (forty eight) hours of having received your complaint. You undertake to accept the decision taken by Amiraahindia regarding your complaint.

1.6  In the event Amiraahindia determines that your complaint fulfills the criteria mentioned above in Clause 1.4, then the Product shall be processed for exchange.

1.7  The Product may be returned to us in the following manner:
  (i) Self-Ship: You are required to ship the product to the address mentioned on your invoice in case of any damaged or defective Products. It is hereby clarified that if you ship the Product, then the Product must be received within 7 (seven) days from the date of you having shipped the Product. Your exchange shall only be processed once the Product has been received.

1.8  Notwithstanding anything contained in this Policy, you undertake to return the Product unused, unworn and with the original tags intact. Any failure to do so shall forfeit your right to claim an exchange for the Product.

  1. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

You acknowledge and agree that Amiraahindia shall not be liable to offer any refunds and/or exchange on the Product if you have provided us with an incorrect or incomplete shipping address, or if there are 3 (three) failed delivery attempts by the delivery agent and/or the package is refused by the recipient.

     ALTERATIONS

    Within five (5) days of receiving the order, you may contact us on info@amiraahindia.com in the event you would like to request for any alterations for any order. Please note that Products may only be given for minor alterations only. Altered Products shall be delivered to you within ten (days) from the date of receipt of the Product by us.  

    LIST OF NON-EXCHANGEABLE PRODUCTS

    The following items are not eligible for exchange under this Policy:

    • Accessories, including jewellery, clutches, wallets, bags, scarves, belts, footwear etc;
    • Custom made and made to order Products;
    • Orders placed using store credit;
    • Unstitched items like dupattas, sarees with unstitched blouse;
    • Altered products as per the specifications or measurements provided by you;
    • Products that are purchased in any sale/ or promotion organized by Amiraahindia; and
    • Products which were identified/marked as non-returnable or non-exchangeable at the time of purchase etc.

    We,  www.amiraahindia.com, a company incorporated under the laws of India, having its business address at I Design Studios (Amiraah), 7/43-D Tilak Nagar Kanpur-208002, UP, operating under the trade name – AMIRAAHINDIA (hereinafter referred to as "AMIRAAHINDIA" or "we" or "us" or "our") are committed to assisting you with your experience on our Website (as defined hereinafter).

    AFC is a web and mobile based platform which has been conceptualized to bring the latest fashion and lifestyle trends from all across the world through its website www.amiraahindia.com (or any successor site) and its related sub-domains, sites, mobile applications and tools accessed through a mobile device, mobile application, computer or any other device ("Website").

    Through the Website, Amiraahindia enables the Users to purchase original merchandise such as clothing, footwear, jewellery, accessories from various fashion and lifestyle designers, cosmetics, organic supplements and food. AFC also provides Users the option to schedule an appointment with experts in various fields including but not limited to the field of skin care, nutritionists, stylists, designers, life coach, make-up artists on the Website (collectively referred to as the "Products").

    This Exchange and Refund Policy ("Policy") shall govern the terms of your exchange, cancellation and any refunds. The Policy applies to our Website, the services offered by us through the Website and you agree to be bound by the terms of use more particularly provided on the Website (the "Terms of Use") and the provisions of this Policy.

    The words "you" or "your" or "User" as used herein, refer to all individuals and/or entities browsing, accessing or using the Website or services for any reason.

    Please note that under the Consumer Protection (E-Commerce) Rules, 2020, every e-commerce entity cannot impose cancellation charges on consumers cancelling after confirming purchase unless similar charges are also borne by the e- commerce entity, if they cancel the purchase order unilaterally for any reason.